Events from 2008 – Toronto Talks http://torontotalks.org Toronto's most popular speaking series Sun, 01 May 2016 13:13:02 +0000 en-US hourly 1 https://xodmedia.com/content-management-system.php?v=4.7.4 Persuasive Communication Skills for Business Owners – with Suzanne Sherkin http://torontotalks.org/past-events/events-2008/persuasive-communication-skills-for-business-owners-with-suzanne-sherkin/ Wed, 24 Sep 2008 18:59:52 +0000 http://torontotalks.org/?p=123 “Persuasive Communication Skills for Business Owners” – with Suzanne Sherkin Suzanne Sherkin, CPO of Highborn Communications has been a professional communicator for 25 years. Dynamic with a flair for motivation, she’s trained ministers how to handle the media, written speeches for politicians, helped presidents of companies deliver dynamite speeches. She’s received awards for her own speeches. She’s received awards for ...

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“Persuasive Communication Skills for Business Owners” – with Suzanne Sherkin

suzanne-sherkinSuzanne Sherkin, CPO of Highborn Communications has been a professional communicator for 25 years. Dynamic with a flair for motivation, she’s trained ministers how to handle the media, written speeches for politicians, helped presidents of companies deliver dynamite speeches. She’s received awards for her own speeches. She’s received awards for her writing. She’s been published in journals across the country.

Suzanne knows how to communicate well .. in person, in writing and on the phone. She’s developed a great model for how you too can be a good communicator. She can teach you skills that will help your business and your life TODAY!

Here is a Toronto Talks Tip from Suzanne:

“I’ve been in the communication business for about 30 years, and have done a whole lot of things in the field, including being a TV reporter, a media skills trainer, a speech writer, a communication strategist, and a speaking coach. I’ve learned a thing or two about what motivates people, what inspires them, what scares them, and what makes them succeed. I figure it comes down to one important lesson:

It doesn’t matter how smart you are, how many degrees you have, how much money you make, or how big your corner office is. How people perceive you is everything! How much they want you on their team, how interested they are in doing business with you, how willing they are to work for you, what they say behind your back … It has EVERYTHING to do with how you communicate. Good communication leads to good relationships, and good relationships lead to getting the results you want.

The more tuned in you are to your own communication style and the effect you have on others, the more effective you’ll be in every aspect of your life!

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Increase Sales, Cut Costs and Increase Customer Satisfaction through Data Convergence – with Dave McDougall, CIO Vision Max http://torontotalks.org/past-events/events-2008/increase-sales-cut-costs-and-increase-customer-satisfaction-through-data-convergence-with-dave-mcdougall-cio-vision-max/ Sun, 08 Jun 2008 19:03:36 +0000 http://torontotalks.org/?p=127 “Increase Sales, Cut Costs and Increase Customer Satisfaction through Data Convergence” – with Dave McDougall, CIO Vision Max It used to be that if a company’s customers, partners, employees, or brokers wanted to get information, they would call a 1-800 number, get put on hold, eventually speak to a Customer Service Representative, and listen while the CSR typed away at ...

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“Increase Sales, Cut Costs and Increase Customer Satisfaction through Data Convergence” – with Dave McDougall, CIO Vision Max

doug-mcdougall
It used to be that if a company’s customers, partners, employees, or brokers wanted to get information, they would call a 1-800 number, get put on hold, eventually speak to a Customer Service Representative, and listen while the CSR typed away at a computer screen to look up the information required.

Today’s tools make this scenario as outdated as rotary telephones and black-and-white TVs. Company executives and sales staff have cell phones and/or BlackBerrys. The Internet allows people to get access to a company’s back office systems from their home computer or mobile PC. Telephone systems have moved beyond interactive voice response to voice recognition. However, many companies have not yet taken advantage of these tools and are still operating in a 1980s fashion.

By leveraging the data that already exists and making it available to users in whatever medium they prefer, companies are able to increase sales and improve customer satisfaction while reducing costs. Dave McDougall, President and CEO of VisionMAX, will describe how these benefits were achieved through several applications his company has built for clients including Bell Canada, Sprint USA, and Pharma Plus using the following delivery channels:

· PC web browser
· Telephone interactive voice response or voice recognition
· Cell phone text message
· PDA e-mail
· Interactive TV via cable/satellite set-top box or media-centre PC’s and gaming consoles (Wii, Xbox)
· Kiosk

About Dave McDougall

Dave has over twenty years experience working in some of the largest IT organizations in North America. Dave has also held the position of Chief Information Officer (CIO) for a U.S. media technology company. Prior to forming VisionMAX Solutions Inc. and Wapmarks Wireless Inc. over 10 years ago, he spent 7 years with Canada’s largest retailer in systems development, and then he was a senior consultant with the largest Canadian IT consulting firm’s (currently a division of IBM) newly formed Internet consulting division.

Dave has spent his career as a programmer/analyst, project leader, application architect, technical sales engineer, project manager and as an executive for other companies. Combining this experience with a consultative selling approach (provide clients with solutions based on real-world experience) has enabled VisionMAX to grow year after year with 50-200% sales growth. Dave attributes the success of VisionMAX to his ability to put together a great team of people who really care about delivery of quality applications. Dave and his team at VisionMAX take great pride in our client’s successes, and strive with our own personal reputation to never compromise on quality and customer satisfaction.

He has lectured at George Brown College in Toronto teaching courses covering E-Commerce, Rational Unified Process – UML Modeling methodology, and Wireless Application development. Dave’s practical and hands on approach enabled his students to build working e-commerce sites using IBM’s WebSphere Commerce Suite, and wireless applications running on cell-phones and PDA’s.

Dave is an experienced speaker and has brought VisionMAX’s perspective on systems integration, SOA, wireless, voice and video applications, and leading-edge Satellite, IPTV, Digital VOD solutions to his speeches. Dave studied at the University of Toronto taking their BSc. Computer Science program with a major in computer science and a minor in French.

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Leadership – with Jamie Broughton http://torontotalks.org/past-events/events-2008/leadership-with-jamie-broughton/ Tue, 29 Jan 2008 20:07:05 +0000 http://torontotalks.org/?p=131 Leadership – with Jamie Broughton They say that poor students make the best teachers. That’s good, because Jamie spent over 20 years trying to figure out this leadership thing. He spent much of his life being shy, unsure and understated. He had an average, “OK” life as a result. In 1995, he got a wake up call that changed everything. ...

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Leadership – with Jamie Broughton

jamie-broughton-2008
They say that poor students make the best teachers. That’s good, because Jamie spent over 20 years trying to figure out this leadership thing. He spent much of his life being shy, unsure and understated. He had an average, “OK” life as a result.

In 1995, he got a wake up call that changed everything. His fiancée was almost killed in a car/bike crash. She slipped into a coma that lasted 28 days and later needed five years of rehab to recover. During that time, Jamie took a long, hard look at the mediocre life he had been living. He didn’t like what he saw.

This experience launched him on a personal crusade to change his life. He plunged head-first into studying leadership, asking himself why he’d made the choices he had. One day he had an interesting insight: leadership was really all about living the life and creating the results you really want, no matter what your job title is. Simple! Not easy.

He has since started two companies and has helped hundreds of people step into their leadership. His life and his clients’ results prove time and time again that the most unsuspecting people are capable of producing truly remarkable results. He now specializes in working with new and emerging leaders in companies of all sizes.

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